Bespoke Customer Service | MIH Property Management

020 3637 7968

info@mihproperty.co.uk

We put customer service at the top of our agenda

At MIH Property Management we pride ourselves on the level of customer service we provide. We aim to go the extra mile to bring a degree of responsiveness that you can count on and that inspires confidence. It’s one of the many differentiators in MIH’s service that sets us apart from our competitors.

A New Year’s Eve Tale

A story comes to mind that illustrates this point perfectly…

Roll back to the evening of December 31^st, 2022, when a tale began to unfold. At a time when many were preparing to head out to celebrate the New Year, and service providers everywhere had laid down their tools to join in the festivities, we received a frantic call from a client whose electric gates had frozen. (Not the ice-related kind of freezing but the malfunctioning kind of freezing.)

As such the residents were held captive in their property, actively preventing them from venturing out to their parties and gatherings. With other modes of transport in short supply the residents were positively stuck.

Step forward the MIH team

Available at short notice and out of hours, our team responded by first attempting to instruct the client how to reset the gate remotely. When this proved unsuccessful, we were able to call upon one or our trusted electrical partners who quickly came to the rescue, freeing the caged residents, much to their relief!

Most of you will know just how difficult it is to get tradespeople late in the day, let alone at this time particular time of year. Fortunately, we are able to tap into our resources based on partnerships that we have nurtured and developed over the years and provide a solution.

A Happy Ending

It is always a pleasure to deliver a swift and successful outcome. We understand the frustration you feel when things don’t go quite right. And, of course, things will go wrong from time to time, with the best will in the world. But having a good plan and a pre-defined strategy for dealing with issues is the MIH way and ensures that we are ready for action and able to resolve problems as quickly as possible.

We won’t leave you in the lurch

This principle of proactive and bespoke customer service is applied to all aspects of our business, from property portfolio owners, to landlords, to tenants. We take each area of our business: block management, commercial, and residential property management and analyse the potential requirements so we are prepared. Experience has taught us the typical issues that commonly arise, and we also have ‘a creative bag of tricks’ for dealing with the unexpected. So, as you can see, we’ve got you covered.