Property management you can trust

If you are a landlord or leaseholder in London, finding a property management company you can truly trust plays an important role in looking after your investment. So just how do you evaluate the performance and reliability of a property management agency?


  1. The pledge
    What does the agency have to say about themselves. What is their mission and their promise to you the customer? Don’t be afraid to ask direct questions about what you want so you can be clear about what to expect, in advance.
  2. Accreditation
    Most business sectors have governing bodies and regulatory systems associated with them. By signing up to these services, a property management agency is committing to a set of benchmark standards, and those standards are monitored by an independent source, giving the customer recourse and somewhere to go for accountability if necessary. Therefore, being willing to be held up to scrutiny is a sure sign of integrity and positive intent.
  3. Staff training and qualifications
    As with other professional services, there are recognised qualifications within the property management industry that ensure staff are educated, informed and proficient in this sector. This can include expertise in the various aspects of block, commercial and residential property management, maintenance matters, accounting, leasehold, insurance, dispute resolution and legal matters, amongst other topics.
  4. Longevity and financial stability
    How long the company has been operational plus the overall health of the balance sheet can provide useful insights into a company’s business performance. Use a tool such as Endole to check the status quo. It’s free for a basic check and more detailed information can be purchased if needed.
  5. Customer reviews
    Google and other independent sources provide a means for existing clients to comment honestly and without restriction. Good and bad, (because it’s almost impossible to please everyone despite best efforts), the balance of reviews should give a good indication of overall performance and perceived value – straight from the horse’s mouth.

Professional affiliation

There are many different property management companies to choose from, so it is important to do your research and find one that has a solid reputation supported by accreditations and is, for example, a member of professional bodies such as The Property Institute (TPI)* and The Property Ombudsman (TPO).

Members of these bodies are required to meet high standards of conduct and competence and must adhere to explicit codes of practice. Membership comes with an annual fee to support the principles of the governing body, so each member makes a significant financial investment in the scheme. This means that you can be confident that a member company are genuinely committed to providing you with a high quality of service and willing to held accountable.

For Landlords and leaseholders, this represents peace of mind since the residential leasehold sector is largely unregulated. Anyone can set up as managing agent and start collecting service charges without the relevant qualifications or experience. TPI members abide by a set of professional standards that aim to provide best practice to protect the consumer in all areas of residential leasehold management. Members must also be part of an independent ombudsman scheme.

The Property Institute (TPI)

Formerly the Association of Residential Managing Agents (ARMA) and The Institute of Residential Property Management (IRPM), these two respected organisations merged to create TPI in Mar 2023. Together they:

…represent and uphold the standard for professional practitioners and firms within the industry and will provide enhanced support for its combined membership and create a stronger, unified voice for the property management sector.”

The Property Institute plays a vital role in setting standards, providing training and support, and promoting the profession. It offers a range of courses and certification for property professionals, including the Professional Qualification in Property (PQP) and the Chartered Surveyor qualification. It also represents the interests of the property industry to the government and other stakeholders.

The Property Ombudsman (TPO)

TPO is a government approved, independent, dispute resolution service. It provides a free and impartial service to resolve disputes between property managers/letting agents and their customers.

The Property Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.”

Trust us to take care of your property

MIH Property Management is proud to meet all of the above criteria. For example, we have attracted a host of Google reviews that we follow with interest. We are ready to be evaluated and take criticism seriously, it helps us to understand our customers better and provides an opportunity for us to see any areas for improvement, as well as appreciating what we’re doing right.

Operational since 2016, MIH has grown steadily year on year, weathered the pandemic without concern and has a robust balance sheet, that represents the kind of growth we’d like to see for the Landlords and owners we support. We pledge to deliver an impeccable, professional, and no-nonsense service that you can count on and have confidence in. Find out more

The Property Institute and The Property Ombudsman

Last but not least, we are members of The Property Institute (ARMA + IRPM) and The Property Ombudsman and stand by their principles as a matter of honour. Standards are everything – and we aim to position ourselves as the Gold Standard.