As 2021 draws to a close, we inevitably pause to look back over the year to see how we’ve fared and how the market has reacted and responded to the impact of the last 2 years.
Self-reflection
It is important to take time for self-reflection whether as an individual or as a business. Pausing to take stock from time to time ensures that we don’t get lost in the minutiae or bound up in an endless succession of daily tasks that detract from making the bigger decisions. Standing back and looking at the bigger picture is vital, and that awareness is what keeps MIH on its toes and makes sure that we stay focused and on track.
Staying on the leading edge
Like most business sectors, there are aspects at the core of the business that remain the same year in, year out, and aspects that change rapidly or are continually evolving.
To keep squarely abreast of the marketplace, we look to adjudicators and governing bodies such as RICS and ARMA to keep up to speed with the detail, the legalities, and policies. What we know, we can usefully pass on. Our experience and knowledge is what gives us the edge. We’re proactive in all that we do and this is an example of just that behaviour.
Benchmarking
We want to be the best at what we do, so we look for input, feedback and for better ways to do things. Our ears are open and we are receptive to comments and suggestions. What our client’s say about us matters deeply to us. So their response in the form of written and public reviews, is a genuine endorsement of our ethos and services.
And what that illustrates to you, the reader, and our existing and prospective clients, is clear evidence of our commitment to what we do – and what we can do for you. It is the proverbial proof of the pudding.
Here’s just a few of our recent Google Reviews
Residential Property Management
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MIH provided us with a rare combination of expertise and energy not just in the day to day management but also in problem solving resulting in real added value. TFL
Commercial Property Management
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We own a commercial unit as part of the MyBase properties located on 130 Webber Street. MIH were appointed in late 2018. Since their appointment we have found that they are responsive, efficient, professional and always try and assist in problem resolving. Clearly they have been handed a tough task after a string of useless agents whose service was neglectful to say the least. It is a massive difference compared to old agents who have never shown the level of care and interest shown by MIH. Matote
RTM Block Management
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I contacted several different Property Managers in April 2021 when we were setting up an RTM company, and MIH were miles better than the others. They provided constructive, sensible advice from the outset, tailored to reflect our specific needs. B Taylor
Tenant review
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I recently moved in to one of the properties managed by MIH. The whole experience has been very nice. Finley is very polite, responds quickly and has professionally dealt with any issues that have arisen. As a tenant, I am very pleased and would totally recomend them. S. Grigoriou
About our Team
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Sarah is experienced, has a great network, is responsive and is always ready and happy to help. She is a real credit to her profession and always a complete delight to deal with. I cannot recommend more highly! A Simpson
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I had a really fantastic help from Finley who was really responsive and very helpful with many enquiries that were coming from sellers.Despite the lockdown and pandemic, nothing was too much trouble for her and I am thankful for the continuous help J Bewsher
Best Wishes to All
We’d like to thank every client who has taken time to write a review and provide valuable insight, and we will continue to pursue excellence within our services in 2022 and beyond. We set our standards high – and we Make It happen!
We look forward to working with you in 2022
If you’d like to find out more about our property management services in London, and how we can make managing property easier, please drop us a line and we’ll be in touch.
Simply the worst company I’ve ever had to deal with.Sarah Fisher and her team will go out of... their way to make your life miserable and attempt to rip you off. The issues I encountered included: unauthorised expenses, opaque tender processes to crony service providers, unauthorised hiring of a building caretaker (saddling us with massive legal risk in the process!), terrible reporting with zero transparency, collusion with favoured directors on the board, calls/messages that go unanswered for weeks, gorging on opaque commission kickbacks from shady insurance deals, “sundry expenses” totalling many £k per year etc etc.If you want a service company that’ll bleed you dry and charge you for a £500 Christmas tree that nobody asked for then MIH is your bet. All sins were justified by claiming to operate a “luxury service” which couldn’t have been further from reality.Our replacement managing agents operate the building on a budget just 35% of what MIH typically spent and to a much higher standard to boot. Good riddance to MIH!read more
MIH are an excellent property management agent. During over 10 years owning a leasehold property in... London I have experienced a number of management agents and MIH are by far the best. Our property has been effected by the cladding issue in London and over a period of 5 or more years they have done a fantastic job managing the cladding replacement project. Joe Starkey the property manager has been particularly effective in working through the multiple difficult issues and interfaces.read more
After years of frustration with our previous agent, we switched to MIH. We liked that they were a... dedicated managing agent, and we were impressed by their positive online reviews - a rarity in the industry.The transition went smoothly, and within weeks they were tackling major issues for our 22-flat building, from interior redecoration to securing funding for essential cladding work.Almost a year later, I couldn't be happier with the service from Joe, Olivia, and the whole MIH team. Our building is better shape than ever, and it’s a relief to have a managing agent we trust to consistently do a great job.read more
I just wanted to say how fantastic Chad Bryant is! We’ve known him for a number of years and... working with him is an absolute pleasure. He is very knowledgable in property management. Always responds promptly with any of our property issues and is courteous and polite. Highly recommend!read more
MIH are our property manager for our building on Vincent Square in Westminster. We have found them... very good and Adam Bower, our site manager is very responsive and proactive supporting the residents board and in sorting issues around the building. I would highly recommend them to other sites looking to change property managers.read more
MIH was our property management company for our office and offered a very high level of service. ... They were always professional, courteous and pro active to any request. I would have no hesitation in recommending MIH or using them again.read more
Sarah is absolutely brilliant! The communal door issue in my building was solved within hours, and... the work done has exceeded my expectations. Thank you MIH team!read more
I contacted several different Property Managers in April 2021 when we were setting up an RTM... company, and MIH were miles better than the others. They provided constructive, sensible advice from the outset, tailored to reflect our specific needs. I always felt they were trying to help me, even if that meant sacrificing fees for themselves. The others simply regurgitated rules, made no effort to provide useful “advice", and seemed mainly concerned with maximising their own fees. MIH have maintained that same constructive, sensible approach ever since.read more
I had a really fantastic help from Finley who was really responsive and very helpful with many... enquiries that were coming from sellers.Despite the lockdown and pandemic, nothing was too much trouble for her and I am thankful for the continuous help.I also dealt with Richard in past who was helpful in directing me who to talk to.Many thanks Julia Bread more
Sarah is experienced, has a great network, is responsive and is always ready and happy to help. She... is a real credit to her profession and always a complete delight to deal with. I cannot recommend more highly!read more