MIH features on News On The Block

The role of AI in Property Management

MIH was approached by News On The Block to provide a perspective on the Property Management Market. Business owner and M.D. Sarah Fisher opted to focus on the subject of AI and its role in property management, a suitably hot topic with relevance for all involved in the business.

Artificial intelligence (AI) has moved from concept to everyday reality, reshaping industries — including property and block management. In the article, Sarah Fisher argues that AI represents a fundamental shift rather than a passing trend. For firms hoping to stay competitive, ignoring it is no longer an option. Here’s an overview of the article which you can read in full here:
What does AI mean for block management? 

1. Changing attitudes toward AI

AI often provokes anxiety about job losses or loss of control. Fisher stresses that these fears are exaggerated. Rather than replacing humans, AI should be viewed as a supportive tool that automates repetitive, data-heavy work, freeing managers to focus on strategy, communication, and service quality. AI excels at processing and linking large volumes of information — leases, maintenance records, invoices, and compliance documents — helping managers identify issues and trends far more efficiently than manual processes.

2. Uses in block management

Block management involves extensive administration: ensuring compliance, organising maintenance, logging inspections, and liaising with residents and contractors. These time-consuming tasks are precisely where AI can make the biggest impact.
Recent regulations such as the Building Safety Act 2022 have added to managers’ workloads by demanding tighter oversight and record-keeping. AI systems can schedule safety checks, store reports, send reminders, and track progress — reducing errors and improving accountability. Many property platforms, including Fixflo and MRI Qube, are already adopting AI-driven automation to streamline these processes.

3. Limits and risks

Fisher cautions that AI’s effectiveness depends on data quality and human oversight. It cannot exercise empathy, judgement, or discretion. Poor data or prompts produce unreliable results, and while AI can review a contract, it shouldn’t be relied upon to write one. Ultimately, technology should assist professionals — not replace them.

4. The human imperative

Block management is, at heart, about people: residents, landlords, and contractors. Building trust, resolving disputes, and showing empathy remain human strengths that no algorithm can replicate. Fisher notes that the “personal touch” defines excellent management. By handling routine administration, AI allows professionals to devote more time to relationships, safety, and service.

5. The road ahead

Fisher concludes that those who integrate AI intelligently will gain efficiency, accuracy, and stronger client satisfaction, while those who resist risk falling behind. Used wisely, AI becomes a partner that enhances — not replaces — the human expertise central to successful block management.

Read the full article at News On The Block here: What does AI mean for block management?

To find out how to integrate AI into your property management call on 020 3637 7968 or email info@mihproperty.co.uk